B. Positive Environment and Environmental Stewardship
Have you made physical changes at the Depot recently to create a positive, inviting and satisfactory environment for customers? This would include environmentally friendly and/or stewardship changes at the front end.
Examples may include a more efficient lineup process, a separate entrance/exit, brighter lighting or natural lighting, automatic dryers, low flow toilets, additional recycling services (i.e. electronics, cardboard), etc.